1. All our products / plants will show product details and specification along with image. Customers are to buy products after reading product description. Any claim regarding Replacement / Return of any item will be entertained, only in case of discrepancy with product description. In case of damaged / dead plants, the customer is to send us video showing poor condition of the plant. We would prefer unboxing video to ensure correctness of claim. Refund for the damaged / dead plants will be processed on case to case basis within 10 days. Return of plants is not accepted. For other items, if return is accepted by us; the customer is to return the items within 10 days of the consignment's delivery.
2. If the order is not deliverable due to wrong / incomplete address (as per remarks of courier / post office) and the consignment is returned to GIFTnPLANTS, refund (after deducting shipping fee of both ways from the order value) to the user will be processed within 10 days.
3. In case of any refund, that will be refunded in same account which was used for placing the order on our website.